Shipping & Returns
All our jewellery is handmade in our workshop in Orkney, and while we hold stock of some items, it normally can take up to 21 working days for your item to be dispatched. If you require an item sooner, we will certainly try to accommodate you. Please let us know by adding a date in the field marked ‘special instructions’ on the checkout page. If we cannot meet your requirements, we will contact you to advise.
When your order is placed you will receive a confirmation email that we have received your order.
Shipping
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:
While we try and ensure that all the prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
UK Deliveries
The standard postage charge on orders under £100.00 is £3.50. Any order over £100.00, the postage is free. The service used is Royal Mail 48 hour tracked.
International Deliveries
The standard postage charge on orders will be £25.00 and will be sent using a trackable service.
Delivery Times
We are unable to guarantee delivery times from Orkney however typically standard service should arrive in the EEC within 5 days, 7 days to the rest of Europe and 7-10 days outside of Europe - requesting the express option should expedite delivery, however, we are not able to guarantee an exact delivery date due to possible customs delays.
Important Notice
The delivery times shown are supplied by Royal Mail. Shipping times listed reflect the time it takes for the package to travel from our warehouse to your door. It is not possible to guarantee delivery times on any items. Fluke Jewellery can take no responsibility for delays caused during shipping, once goods have left the warehouse.
Christmas Deliveries
Approaching the festive season delivery times will get longer due to the volume of mail in the postal system. Please order well in advance for Christmas. Our current advice is that the last shipping date for stock items (see above) for the UK is 20th December, for Europe 12th December, for the US 12th December and for Australia 5th December. Items can be made to order until 10th December. Please phone or email if in doubt. We trust this information is of value in helping you to plan your Christmas shopping and to avoid disappointment.
Customs
All goods supplied to European Union Countries do not need a customs declaration. VAT at the UK rate of 20% is included in the listed price. All international packages are marked as Small Packet and the goods are accurately described, with costs, on the Customs Declaration Document. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Money Back Guarantee
You may return any item in its original condition and packaging within 14 days of having received your order for a full cash refund. All goods returned are at the sender's expense unless faulty. Notification of faulty goods should be made as soon as possible after the goods have been received. Inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original carton, promptly contact the shipping company for a damage inspection report and request that the shipping company returns the merchandise. Under these circumstances, do not return the merchandise yourself. If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit. Mark your parcel clearly as "Returned Goods" and send it to one of the following:
UK Returns
Fluke Jewellery
c/o Ortak ltd
Garrison Road
Hatston Industrial Estate
Kirkwall
KW15 1RH
Tel: 01856873201
E-mail: enquiries@flukejewellery.com
We cannot provide a refund or replace any personalised goods or any items made specifically to order. This includes all items where specific stone or size choices are made. Orders placed for 14kt, 18kt yellow gold or for white gold are crafted to order and are considered as specials. These orders cannot be cancelled and returns will not be accepted unless the goods are defective in their manufacture. For reasons of hygiene, we are unable to refund or replace any earrings other than where faults in manufacture can be demonstrated. Refunds will not be given for rings that do not fit, please ensure you have your correct ring/finger size before placing your order. All disputes will be settled under United Kingdom Law. If a refund has been agreed, we will refund to the original method of payment and a refund will be completed within 7 days of receipt of goods.